Information and Safety Measures

Bulgaria's Safe Travels Stamp

🇧🇬 Bulgaria is a tourist destination with a seal for safety and hygiene (Safe Travels Stamp) by the World Travel and Tourism Council

The Safety and Hygiene Seal is designed for travelers to recognize destinations and companies around the world that have adopted the SafeTravels global standardized health and hygiene protocols.

Our team is ready to welcome you in a mode of enhanced standards for cleaning, disinfection and overall hygiene.

The safety and security of our guests and team members remains our top priority.

Follow the safety instructions
Follow the safety instructions
Use a mask indoors
Use a mask indoors
Disinfect your hands
Disinfect your hands
Keep social distance of 1.5 m
Keep social distance of 1.5 m
  • We follow the guidelines and recommendations of the health authorities.

  • When booking a hotel stay, you declare that you have no symptoms that could be associated with COVID-19 and that you have not been in contact with a person infected with COVID-19 or with symptoms that may be associated with COVID-19, during the last 14 days before your planned day of stay.

  • Wearing a mouth mask is mandatory in all public areas such as shops, train stations, museums, but also in public areas of the hotel. Thank you in advance for respecting this.

  • Our rooms are thoroughly cleaned with increased attention to the most common points of contact.

  • Hand sanitizer is available in several places at the hotel. Please always use it.

  • Please to keep social distance of 1.5 m with respect to other guests and the staff.

  • We provide regular cleaning of exposed surfaces such as door handles and card terminals.

  • Room keys and the like are placed on the reception desk.

  • For your own safety, we will not enter or clean your room during your stay unless you specifically request it. We will provide towels on request.

  • Contact us by email, phone, chat applications through your personal device.

  • All tables and chairs in the restaurant are pre-treated with disinfectant.

  • A maximum of 4 people or members of one household can be served at one table.

We believe that together we will successfully pass the COVID-19 test. Meanwhile, we are all learning to live in a new way. Even in our most routine daily actions we apply a new approach and attitude to every detail. Thank you very much for your loyalty and trust! We, in turn, with great care and all our strength, will continue to make your stay with us a truly safe, cozy and memorable experience with a smile! We wish you a pleasant stay!

Last updated: July 1, 2021