Frequently Asked Questions

Bookings

How do I make a booking?

You can make your booking online by filling out the booking form or email us at info@atrenaissancesq.com, or by calling us on +359 89 850 2590 and +359 32 266 966.

What is included in the price of accommodation?

The price of accommodation includes free breakfast, free parking (subject to availability), tourist taxes and all other taxes.

What are the terms for additional accommodation for children and adults?

A free baby cot is available for children from 0 to 2 years old. For all other ages there is an additional charge according to the current prices of the hotel.

What payment methods and currencies do you accept?

Payments accepted:

  • by cash in bulgarian lev and euro;

  • by credit/debit cards at a POS terminal;

  • bank transfer.

How can I cancel my reservation?

Any cancellation must be made in writing.

Cancellations made 3 or more days before the date of check-in are free of charge.

In case of cancellation less than 3 days before the date of check-in or non-appearance of the clients from the reservation on the day of check-in, you owe a penalty of 100% of the value of the first night for each of the absent rooms from your reservation.

Services

Does the hotel organize transfers?

The hotel organizes transfers to and from:

  • Plovdiv Airport;

  • Sofia Airport.

Please note that all transfers can be arranged upon prior individual request.

What services are offered?

Daily room service, guided tour of the Old Town, laundry, ironing and more.

Various

What time is the check-in and check-out at the hotel?

Check-in: from 14:00 h to 19:00 h

Check-out: from 08:00 h to 12:00 h

When is breakfast served?

In the restaurant, from 8 am to 10 am, hotel guests have the opportunity to enjoy one of the homemade breakfasts prepared on site. View the offered breakfasts.

Are pets allowed in the hotel?

Pets are not allowed in the hotel.

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