Frequently Asked Questions

You can make your booking online by filling out the booking form or email us at info@atrenaissancesq.com, or by calling us on +359 89 850 2590 and +359 32 266 966.

The price of accommodation includes free breakfast, tourist taxes and all other taxes.

A free baby cot is available for children from 0 to 2 years old. For all other ages there is an additional charge according to the current prices of the hotel.

Payments accepted:

• by cash in bulgarian lev and euro;

• by credit/debit cards at a POS terminal;

• bank transfer.

Any cancellation must be made in writing.

Cancellations made 3 or more days before the date of check-in are free of charge.

In case of cancellation less than 3 days before the date of check-in or non-appearance of the clients from the reservation on the day of check-in, you owe a penalty of 100% of the value of the first night for each of the absent rooms from your reservation.

The hotel organizes transfers to and from:

• Plovdiv Airport;

• Sofia Airport.

Please note that all transfers can be arranged upon prior individual request.

Daily room service, guided tour of the Old Town, laundry, ironing and more.

Check-in: from 14:00 h to 19:00 h

Check-out: from 08:00 h to 12:00 h

In the restaurant, from 8 am to 10 am, hotel guests have the opportunity to enjoy one of the homemade breakfasts prepared on site. View the offered breakfasts.

Pets are not allowed in the hotel.