General Terms and Conditions

Definitions

Reservation: Means the booking of rooms and/or other services for a given date.

Price: Indicates the total value due for all services requested by the customer, including VAT and tourist tax.

Client: Means the person from whom the reservation was made.

Contract: Means the agreement between the Hotel and the Client for the rental of accommodation and other services.

Hotel: Means the entire hotel base of Family Hotel "At Renaissance Square", as well as the restaurant in it, managed by "PARE" OOD, UIC 160046761, with address: pl. Vazrazhdane 1, Plovdiv, Republic of Bulgaria.

1. Reservations

1.1. You can make your reservation online by filling out the booking form or email us at info@atrenaissancesq.com, or by calling us on +359 89 850 2590 and +359 32 266 966.

1.2. You can only make a reservation if you are 18 years of age or older.

1.3. Your reservation is personal and you are responsible for making any changes to it.

1.4. If you are making a reservation on behalf of a third party, you must provide detailed information about the booking holder. You undertake to inform the booking holder about our General Terms and Conditions.

1.5. Your reservation will remain temporary until it is confirmed by us.

1.6. When your reservation is confirmed, the hotel will send you a confirmation message.

1.7. When booking, the client is obliged to notify the hotel of any special requirements to enable staff to meet their needs.

2. Prices and payment

2.1. All published prices are per room per night and include VAT and tourist tax.

2.2. For all online reservations through partner sites or other online booking tools, you are obliged to read their terms and conditions and in case of ambiguity to contact us directly at the contacts listed on our website.

2.3. The following payment methods are accepted:

  • by cash in bulgarian lev and euro;

  • by credit/debit cards at a POS terminal;

  • bank transfer.

2.4. Accommodation of children and extra beds:

  • 0-2 y/o: Baby cot Free, upon request;

  • 3-10 y/o: Extra bed 15 EUR or 30 BGN per child, per night, upon request;

  • 11+ y/o: Extra bed 20 EUR or 40 BGN per person, per night, upon request.

They must be requested in advance and are subject to availability.

3. Changes and cancellations

3.1. Changes

3.1.1. In case the client increases the number of people/rooms in the reservation, the hotel will try to offer an adequate change to the reservation, and he can do so depending on the occupancy of its facilities and the limitations of safety regulations. Any increase in the number of guests is charged at the standard hotel prices.

3.1.2. Any changes made by the customer must be confirmed by email.

3.1.3. The hotel reserves the right to change or cancel a reservation when, due to unexpected and independent reasons for the hotel, it is unable to provide the booked service. In such situations, the hotel undertakes to inform its customers as soon as possible. If desired by customers, the hotel will assist in finding and booking another hotel for the desired period when the price of the other hotel does not exceed what was paid on the reservation.

3.2. Cancellations

3.2.1. Cancellations made up to 3 days before the date of check-in are free of charge.

3.2.2. In case of cancellation more than 3 days before the date of check-in or non-appearance of the clients from the reservation on the day of check-in, you owe a penalty of 100% of the value of the first night for each of the absent rooms from your reservation.

4. Check-in and check-out

4.1. Check-in

4.1.1. The reception is open from 08:00 until 19:00.

4.1.2. Check-in at the hotel starts at 14:00.

4.1.3. The client is obliged to provide all the data requested by the receptionist necessary for the implementation of the accommodation.

4.2. Check-out

4.2.1. All clients are obliged to vacate the premises in which they are accommodated by 12:00 on the day of their departure.

5. Parking

5.1. The hotel offers free unguarded parking, subject to availability. Please note that the hotel is not responsible for damage or loss to its customers' cars.

5.2. Parking lots are limited, it is desirable to make a reservation in advance.

6. Pets

6.1. Pets are not allowed.

7. Customer behavior and damages

7.1. The hotel reserves the right to seek compensation from clients about all malicious acts that do not fit decency and lead to damage to the property of the hotel.

7.2. In case of damage by the customer to property owned by the hotel, if the damage is caused by use outside the typical one for the particular item, the customer must pay compensation depending on the amount of damage and the value of the damaged item. The specific value of this compensation is assessed on a case-by-case basis by our hotel manager.

7.3. Customers are obliged to keep under constant supervision the children from their reservation in the area of the hotel.

7.4. The hotel does not offer rooms for smokers. In case of indisputably established violation of the ban on smoking in the hotel premises, the violators will be fined in the amount of 50 EUR or 100 BGN. In case of established manipulation of the smoke detectors in the rooms, a fine of 150 EUR or 300 BGN will be imposed.

Last updated: July 1, 2021